T. and M. Thompson of Roseburg rated us “Excellent” in all seven categories and said “Service response was quick and all time commitments were met or exceeded. Very professional and high quality.”

From T. and G. Hunt of Roseburg, we received seven “Excellents” on their Customer Response sheet.

We just received a Customer Response sheet back from B. Wetzel of Coos Bay. Ms. Wetzel rated us “Excellent” in all seven categories then added “Pleased with service and care toward none-damage of floor coverings and walls as equipment was removed and installed. Competent servicemen, cleaned up after selves.”

L. Cagley of Myrtle Point had a new heat pump installed. In his review of us he said “Were on time. Very neat, professional, informative, great job.” Would he hire us again? Yes.

M. Dag of Roseburg gave us an “Overall A” rating on Angie’s list and had the following to say about our employee who installed his new coil and performed other repair work “This man was fantastic! Showed me everything he was doing, very competent and clean!” Would he hire us again? Yes.

R. Wharton of Roseburg had his old furnace removed and a new one installed with AC. He said “All employees arrived on time and performed their tasks in an efficient manner.” Would he hire us again? Yes.

B. Smirl of Roseburg posted on Angie’s List a very detailed account of her experience with us. “2-22-2013 Replace furnace and heat pump. The two that came out were very thorough with installation and clean up and yes did come on time! 2-25-2013 Tech checked for maximum performance. The tech was quiet but spent a lot of time making sure everything was as it should be.”  Would she hire us again? Yes.

D. and N. Davenport of Sutherlin gave us an “Overall A”. They then went on say “Workers were on time, very efficient, knowledgeable, polite [we] could not be more pleased. A job well done.” Would they hire us again? Yes.

From J. and K. Pyke of Roseburg we received seven out of seven “Excellents” on their Customer Response sheet. They then went on to say “Thanks so much for the quick and attentive service.”

From L. and S. Cagley of Myrtle Point we received seven “Excellents” and simply stated “Great job”. Short and to the point! We like it!!

And again, seven more “Excellents”, this time from Mr. R. Wharton of Roseburg. Thank you Mr. Wharton!!

Ductless head on wall above window.

With the Bonneville Power Administration raising power rates by the end of the year, it may be time to evaluate your existing heating and cooling system to see what options are out there that can save you money yet keep you comfortable in your home. A ductless system is one option. In addition to being super efficient, and extremely quiet, there are also some incredible rebates/ tax credits out there available for them. We just received a copy of Subreports, a newsletter put out by the Springfield Utility Board (SUB) which is a customer-owned municipal utility for Springfield. In the newsletter they have an article discussing ductless systems. It is a well written and informative article and we thought people outside their service area might enjoy reading it as well.

The following are excerpts from the article taken directly from “Subreports”:

“Little marvels

These discreet units mount directly on the wall and connect to an exterior heat pump via refrigerant lines that run through a small opening in the wall. They offer the efficiency of traditional ducted heat pumps – with the flexibility of zonally-controlled heat – all at a cost far less than a traditional ducted heat pump. And the units have their own vents and fans that deliver heated or cooled air into the living space.

Depending on the size and configuration of rooms in the house, one or more units can be installed.

Big payoff

Check out what ductless heat pumps can do for you:

     -They heat homes at a fraction of the cost of baseboard, ceiling, wall heaters and electric forced air furnaces.

     -Conditioned air circulates through the home via ultra-quiet fans, eliminating hot and cold spots.

     -They are inexpensive and easy to install, with little disruption to your home.

     -You get air conditioning… no more window units”

We agree, ductless systems are a great way to go but they are not right for every situation and should not be the sole source of heat. If you have baseboard heat or some other zonal heat, you will retain that as back up to the ductless in extreme cold situations.

If you are a SUB customer, SUB is expanding their ductless program which returns as much as $1,000 back to customers. Formerly, the program was limited to site-built, single family homes but now allows customers living in manufactured homes to take advantage of the savings as well. Also, previously, only homes with electric resistance zonal heating qualified to participate. Now homes with existing electric forced air furnaces qualify as well.

If you are interested in learning more about ductless systems and if one would be appropriate for your home, please contact us at one of our three locations. If you want to learn more about SUB and its programs, you can contact us at our Springfield office or call SUB’s Conservation Connection at 541-746-0963 or visit their website at www.subutil.com .

]]> http://www.pacificaircomfort.com/2013/04/09/go-ductless/feed/ 0 http://www.pacificaircomfort.com/2013/04/08/happy-clients-make-us-happy/?utm_source=rss&utm_medium=rss&utm_campaign=happy-clients-make-us-happy http://www.pacificaircomfort.com/2013/04/08/happy-clients-make-us-happy/#comments Mon, 08 Apr 2013 20:39:25 +0000 lisag http://www.pacificaircomfort.com/?p=2182 Happy Clients make us happy and we are serious about doing our best and improving where we can. We send out Customer Satisfaction forms after every job asking for feedback on how we did, we make phone calls after service calls to see how we did and we ask Clients to rate us on Angie’s [...]]]> Happy Clients make us happy and we are serious about doing our best and improving where we can. We send out Customer Satisfaction forms after every job asking for feedback on how we did, we make phone calls after service calls to see how we did and we ask Clients to rate us on Angie’s List. For people that are Angie’s List members, they actually grade us. Non- Angie’s List members may not grade us but they can certainly leave reviews.

Two more reviews recently arrived by mail. The first is from R. and L. Epp of Roseburg. They rated us “Excellent” in all seven categories.

The second was from M. and J. Dage, also of Roseburg, who also rated us “Excellent” in all seven categories and added the following note: “Very efficient, really knew what he [Don, our salesman] was doing.”

From M. and J. Tighe of Glide we received seven “Excellents” and the following comment: “Everyone we dealt with was very courteous and efficient.”

From D. and N. Davenport of Sutherlin rated us “Excellent” in all seven categories and then had this to say about us, “We could not ask for anything better. Everyone [was] very knowledgeable, professional and polite with a job well done.”

From K. Dillin of Springfield who had a ductless system installed, an Angie’s List member, she gave us an Overall A grade. She then went on to say “Pacific Air Comfort installers were on time, very professional, finished on time and cleaned up very well. Explained heating system in detail.” When asked if she would hire us again she said yes.

From B. Cessnun of Veneta regarding servicing of her equipment and her three year service contract. She said “Excellent, on-time, efficient.” Would she hire us again? Yes.

From M. Leaptrott of Roseburg, regarding the installation of a new heating and air conditioning system she said “The installers arrived on time, were very professional and cleaned up after themselves. They were also very courteous.” Would she hire us again? Yes.

From G. Webb of North Bend, regarding replacing an old system, he said “Everyone did their job, we would hire them again. No one was too chatty.”

From K. Spaulding of Roseburg regarding installation of a heat pump, furnace and thermostat with outdoor sensor she said “I was very happy with the service, friendly, professional and information on how to use the new system.” Would she hire us again? Yes.

From M. Running of Albany regarding installation of new air conditioning she said “Great.” Would she hire us again? Yes.

From L. Martin of Scottsburg regarding installation of a heat pump. Would he hire us again? Yes.

From R. and B. Stevens of Winston regarding a new furnace in their rental unit. They gave us and “Overall A” and went on to say “They did a wonderful job from bid to finish of the job. Kept everyone informed.” Would they hire us again? Yes.

From S. Jonas of Eugene regarding installation of a ductless system. They have us an “Overall A” and went on to say “This was the second home that we had Pacific Air Comfort install a ductless heat system in. Both times the installation and quality of the system were excellent. Everything was done on time, with the three heads placed in each home exactly where we wanted them. I can highly recommend Pacific Air Comfort and would use them again. Everything went well from getting the estimate to the day of the installation. They arranged for the electrician to arrive on the day of the installation and everything was coordinated to perfection.”

From M. Zeebuyth of Coos Bay regarding installation of a new system she said “Technicians worked efficiently, cleaned up after, explained everything they did, coordinated with [the] electrician.” Would she hire us again? Yes.

From P. Williford of Roseburg regarding replacing his HVAC system, he simply said “Outstanding”. Would he hire us again? Yes.

Yesterday, one of crews was up at Crater Lake to perform the final work needed on a new oil furnace in one of the employee duplexes. The crew brought back some great pictures which we thought you would enjoy.

We also had a call from the manager. He was very pleased with the work we did and called to thank us. We truly appreciate his taking the time to call us.

From P. & J. Williford of Roseburg, we received seven “Excellents” on their Customer Response sheet. Thank you Mr. and Mrs. Williford!

From D. Colbaugh of Myrtle Creek seven “Excellents”. Mr. Colbaugh then went on to say “Good job folks”(with a smiley face) . Thank you Mr. Colbaugh!!

From B. & M. Griffin of Roseburg, seven “Excellents” with the comment “Completely satisfied!”. Thank you Mr. and Mrs. Griffin!

And again, seven “Excellents”!! This time from D. & N. Lawrence of Roseburg. Thank you Mr. and Mrs. Lawrence!

Seven more “Excellents”! This time from Mr. R. Minor of Florence. Thank you Mr. Minor!! We are happy that you are so happy with us.

From K. Spaulding of Roseburg we received seven “Excellents”. Ms. Spaulding then went on to say “I was very happy with service and product. Great instruction on using new thermostat.” Thank you Ms. Spaulding!! We realize that today’s thermostats can be a intimidating at first but with a little instruction we can make you an expert in no time. If you ever do have any questions though, feel free to call us and we will walk you through the process to get the programming correct so you are comfortable in your home yet your system is running efficiently.

Another evaluation arrived in the mail today and once again, seven “Excellents”! This evaluation came from Mr. H. Mast of Reedsport. He added “Willy is a great person and communicator. I will use you guys in future.”  Thank you Mr. Mast!!

From G. Alexander of Dillard, seven “Excellents” and she then went on to say “Highly recommend Pacific Air Comfort.” Thank you Ms. Alexander!!

Another seven “Excellents” these from R. Dillin of Springfield. Thank you Mr. Dillin!

We received an evaluation back from G. & V. Webb of North Bend that gave us a good laugh today. They rated us “Excellent” in all seven categories then went on to say “Everyone was great, like having family around, but one you like.” Well, we are glad you like us and we like you!! Thank you for making us smile.

Mr. L. Kelley of Coquille sent in his evaluation and gave us all “Excellents”. Thank you Mr. Kelley!

Seven more “Excellents” this time from B. Smirl of Roseburg. Ms. Smirl then added “The day my heat pump quit, there was someone there to look at it and I actually got to talk to real people on any phone calls, that’s a big plus.” We know how aggravating automated answering systems are and do not use one. It takes live people to provide the best service possible, not computers. Thank you Ms. Smirl!

We received another evaluation in the mail, this one from Mr. and Mrs. R. Stevens of Myrtle Creek. They rated us “Excellent” in all seven categories and went on to say “Excellent communication with us. Thank you.” Thank you Mr. and Mrs. Stevens for  taking the time to fill out the evaluation and thank you for the kind words. We appreciate that today, communication is often lacking. We strive to always be up front and provide as much information as we can so you know exactly what is happening and when. Nobody likes to be confused.

With the advent of computers and emailing, letter writing and thank you notes are becoming a lost art but today we received a very nice hand written thank you from S. Lady of Eugene. In her note she said “Sincere thank you to everyone who did such a great job on restoring our heating system after our “raccoon invasion”. Everyone was friendly, easy to have around and helpful as well as very professional. We are warm and comfortable and feel secure in knowing all is well. All is much appreciated.” Thank you Ms. Lady for taking the time to write us. We truly appreciate it and are very happy that you are once again comfortable in your home and the “raccoon invasion” is a thing of the past.

The sales staff that sold the system reports that the match-up of furnace and heat pump gets a SEER rating of 19.2, an HSPF rating of 12.5 and an EER rating of 13.2. These are extremely high numbers when compared to a typical heat pump system.

If you are interested in Greenspeed and would like to learn more, please call us at one of our three offices and ask to speak to a member of our sales staff.