D.R. Johnson in Riddle sent back their Customer Satisfaction Survey and rated us “Excellent” in all applicable categories. (07/17/2017)

D. and S. Bridgham of North Bend mailed us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (07/17/2017)

J. and G. Carter of Roseburg sent us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (07/14/2017)

R. and M. Lorenzo sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They went on to say  “From Don Keeton [Sales] to the installer Kelly and his assistant and the electricians Karl and Ty everything went smoothly. Excellent job!” (07/14/2107)

D. Boulanger of Albany returned their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (07/10/2017)

G. Cardenas of Springfield returned their Customer Satisfaction Survey and rated us “Good” in two categories and “Excellent” in the remaining five. (07/10/2017)

We received a Customer Satisfaction Survey back from D. Hernandez of Springfield today. They rated us “Good” in six categories and “Excellent” in one. (07/10/2017)

We received a note from G. and J. Carter of Roseburg this morning. They said “Thank you for all you have done for us this year. Kelly [Install] and helper were polite, hard working. Would recommend to anyone. You have a bunch of really nice guys. Thanks again.” We are fortunate to have great employees! Today they are a rare commodity. Thank you Carter’s for your feedback and thank you Kelly and all our employees. Great job! (07/10/2017)

G. and R. Hampton of Coquille sent us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They then said “We were very pleased with your staff. They were very polite, knowledgeable and friendly. We enjoyed your sales rep Amber. She was very friendly and great personality.” We do have a wonderful crew at the coast and in Springfield and Roseburg as well.  Amber does have a great personality! She is the smile in our day. Great job all!! (07/05/2017)

B. Flinn of Springfield called in today. They had a maintenance performed on their system last week. They wanted us to know that it was the best maintenance they had ever had, that Gabe (Service Tech) was very fast, did a wonderful job and they are grateful for him. They are already requesting him for next year’s maintenance! Thank you B. Flinn for the call and great job Gabe! It is much appreciated! (06/26/2017)

B. Beard of Roseburg sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They then added “Honest, timely on projects and excellent work. Don Keeton [Sales] is the best!!!”. Thank you B. Beard for the feedback. We are glad you had such an excellent experience. Quality is what we are known for. And great job Don and crew!! (06/23/2017)

B. Smyth of Coquille returned their Customer Satisfaction Survey to us today. They rated us “Excellent” in all seven categories. (06/21/2017)

L. Kuebler returned their Customer Satisfaction Survey to us via the web today. They rated us “Excellent” in all seven categories and said “Rick [Sales] was friendly and efficient as were the gentlemen who installed our new furnace and HVAC.” (06/14/2017)

A. Hansen called our Springfield office today to compliment Ann Marie, Sales. They said they had had four other companies out to their house and Ann Marie was the only one who went into the attic, outside, into every room and pulled out a measuring tape when looking at their home and existing system to give them a price for a new system. A. Hansen said this means a lot to them. It means a lot to us too and we honestly cannot understand why anyone would do it any differently. It is the right way to do it. You cannot design a system for a Client if you don’t know what you are working with and what their needs are. Thank you A. Hansen for recognizing a job well done and for taking the time to call us and tell us about it! (06/14/2017)

K. Jin of Eugene rated us on Angie’s List. They gave us an “A” in every category and said “This is our second time hiring Pacific Air Comfort. I think they are one of the best heating and cooling contractors in the area, if not the best. They worked with us to find a good solution for replacing our old heat pump, avoided running new pipes, did very thorough work. The sales person, the installation lead, and the installation crew are always punctual, courteous, honest and professional. They tried to understand our needs and offered different options for us to choose. The installation was completed in one day and the work was neatly done. The job site was left in a clean condition. I am very happy about the work they did. Thank you, Ann Marie, Chris, Leo and the team, for a great job. We will definitely hire this company again.” Great job everyone! We do have the best Sales staff and Install crews around. They genuinely care and take pride in what they do. (06/12/2017)

J. Nelson of Roseburg sent us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They then noted “Good job, fair price on both heater repair and AC install.” (06/07/2017)

K. Berg of Coquille returned their Customer Satisfaction Survey and rated us “Excellent” in all seven  categories. (06/05/2017)

Grover Hatcher 2nd St Gallery sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and added “Thank you!” in the comments section. (06/05/2017)

R. Cleland of Riddle sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They also said “Everything was very good. Thank you.” (06/05/2017)

D. Randall called in today after Jason (Service Technician) has been out to their house to work on their system. They wanted us to know that Jason was “just delightful!” Thank you D. Randall for taking the time to call us and great job Jason!. (05/31/2017)

J. Scott called into our Roseburg office to tell us what a great guy and great Tech Hank (Service Tech) is. He had been out to look at their system which had stopped working to discover a frog had gotten in it and shorted it out. Thank you J. Scott for taking the time to call us and great job Hank!! (05/31/2017)

T. Ferrell call in to our Roseburg branch to let us know how happy they were with Dan, one of our Service Technicians. They said Dan was “awesome and did an excellent job.” Thank you T. Farrell for taking the time to call us and great job Dan!! (05/30/2017)

M. Metcalf wrote us a note. They wanted to thank Valerie (Dispatch) and Sinh (Service) and tell them what a pleasure it was working with them. Thank you for taking the time to write us M. Metcalf and great job Valerie and Sinh! (05/24/2017)

C. Blanton of Powers sent us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (05/24/2017)

N. Sweeney of Marcola not only called in to us to let us know what a wonderful job our Installers did but today we received their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories. (05/10/2017)

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