J. Smith if Charleston rated us “Overall A” on Angie’s List. (06/22/2015)

D. and R. Crawford of North Bend sent their Customer Satisfaction Survey in and rated us (2) “Good” and (5) “Excellent”. (06/22/2015)

W. Ice of North Bend rated us on Angie’s List. Here is what they had to say:
Description Of Work: “Very good.”
Member Comments: “Overall the job went off without a hitch.”
Would they hire us again? “Yes” (06/22/2015)

J. Crawford of Roseburg had this to say on Angie’s List about us:
Description Of Work: “Installed new heat pump and heat exchanger.”
Member Comments: “From start to finish it was a good experience.”
Would they hire us again? “Yes” (06/22/2015)

R. Welker of Roseburg sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (06/15/2015)

J. Guenther of North Bend returned their Customer Satisfaction Survey to us today and rated us “Excellent” in all seven categories. They said “Installers were awesome guys. Salesman was great to work with.” (06/15/2015)

C. Parks of Coos Bay rated us on Angie’s List and had this to say:
Description Of Work: “Installed new furnace, heat pump and wifi thermostat.”
Member Comments: “Salesman was very informative. Installers were on time and very professional.”
Would they hire us again? “Yes” (o6/08/2015)

L. Noriega of Myrtle Point rated us on Angie’s List. Here is what they had to say:
Description Of Work: “Install mini heat pump.”
Member Comments: “Awesome experience. Clean and professional crew. Friendly office staff. They even arranged all my paperwork & submitted warranty info for me.”
Would they hire us again? “Yes” (06/08/2015)

J. and P. Dahl of North Bend sent in their Customer satisfaction survey and rated us “Excellent” in all seven categories. They then added “Great job!! Dave (Sales), Hank and Mike (Install) all did an excellent job to help to help make my home warm and cozy!!! Thank you!!” (06/05/2015)

J. Christiansen of Coquille rated us “Overall A” on Angie’s List and said “Yes” they would hire us again. (06/01/2015)

K. Check of Eugene rated us “Overall A” on Angie’s List. Here is what they said:
Description Of Work: “Inspection and cleaning of heat pump air conditioning system.”
Member Comments: “Doug, thoroughly inspected and thoroughly cleaned the heat pump system. He took his time and did it right. The outside compressor unit looks new again. It was another great find on Angie’s list.”
Would they hire us again? “Yes” (05/18/2015)

J. and M. Ruffer of Roseburg sent us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They went on to say “Very satisfied – always friendly service.” (05/18/2015)

B. Cool of Coos Bay mailed us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They went on to say “I had several bids before having Pacific Air come out. If it had not been for Carol (Office) and Dave (Sales), I probably would of kept looking. From the first contact on the phone Carol made me as a potential customer feel that I was important. She scheduled the initial appointment around my work schedule. Dave was very honest and I trusted his opinion.The crew seemed very professional and conscientious. I have white carpet and they were very respectful. After completion, the paperwork was professionally done. I was impressed.” This is what Pacific Air Comfort is all about, making our Clients feel important because they are, being respectful of them and their homes, being professional and doing a good job. Thank you Carol, Dave and Install for exemplifying this. Great job!! (05/18/2015)

J. Lawson of Coos Bay sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (05/18/2015)

S. and W. Beardsley of Camas Valley sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories with an emphasis on their appreciation of our explanation of how the system works. (05/18/2015)

J. and M. Crawford of Roseburg sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (05/14/2015)

J. Sullivan of Springfield filled out their online Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (05/14/2015)

B. Leavitt now of Eugene, formerly of Roseburg, called to let us know  to use his name any time for a recommendation, that he really appreciates our service, he has no complaints, we have great customer service and always go the extra step when needed. Thank  you for the compliment and thank you for taking the time to call in B. Leavitt! (05/12/2015)

E. and A. Schaenzer of Coquille returned their Customer satisfaction Survey. They rated us “Excellent” in all seven categories and said “A very pleasant experience.” (05/11/2015)

D. and D. Roberts of Roseburg sent in their Customer Satisfaction Survey today. They rated us “Good” in six categories and “Excellent” in one. They went on to say “Thank you for providing the space heaters and coming out on a weekend when the furnace didn’t work.” (05/11/2015)

W. Ice of North Bend mailed in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and  said “Hank and James (Install) were very courteous and did a great job. I would have them here again.” (05/11/2015)

D. Upton of Coquille returned their Customer Satisfaction Survey to us. They rated us “Fair” (1) category and “Excellent” (6) categories. We know there is always room for improvement and this is why we ask Clients to fill out these surveys so we can better pinpoint where we need to improve and work toward  making that improvement. These surveys are an important tool for us and we appreciate Clients taking the time to fill them out. (05/11/2015)

D. Roberts of Glendale rated us “Overall A” on Angie’s List and said:
Description Of Work: “Replace the heating system – ducts & heat pump.”
Member Comments: “Each person from the company from the person who did the assessment, the person who did the installation, the person who thoroughly checked work done, was professional, courteous, skilled and helpful.”
Would they hire us again? “Yes” (05/11/2015)

J. Sinnott of Coquille rated us on Angie’s List. Here is what they had to say.
Description Of Work: “New air handler and heat pump installation, repair duct work and sealing of garage.”
Member Comments: “It was expensive but quality work throughout and we feel we got our money’s worth and then some.”
Would they hire us again? “Yes” (05/04/2015)

B. Mondragon of Eugene just emailed in his Customer Satisfaction Survey. He rated us “Excellent+” in all seven categories and went on to say “Could not have done a better job. I will always refer your company whenever I can. Kevin is the man!”  Kevin (Sales) gets some of the most enthusiastic compliments from Clients. We always get a kick out of them. Kevin does a fantastic job in our Springfield office. If you are interested in getting a free estimate on a new HVAC system, give him a call at 541-342-5300. (05/01/2015)

B. Mondragon of Eugene also went on Angie’s List to rate us. Here is what they said there.
Description Of Work: “Installed Central Air unit and re ran part of the line set to accommodate better access to my back yard.  Also had their electrician move electrical 220v Breaker.”
Member Comments: “A ++++++ Pacific Air Comfort is top notch. I have been using them for over 11 years and refer them on a regular basis.  They have always been honest and never try to oversell you.  They stand by their product and being a realtor, I know who has the best price and service in Lane County / Eugene & Springfield.  They have always come in well below other HVAC companies in pricing and deal with you on a person to person level.  Established and standing by their product, I will always go to Pacific Air for any of my HVAC needs, and those of my clients/friends.  Thank you Kevin and staff at Pacific Air for helping me save money and get an outstanding product.”
Would they hire us again? “Yes” (05/04/2015)

L. Noriega of Myrtle Point sent in their Customer Satisfaction Survey that we provide all Clients. She rated us “Excellent” in all seven categories and noted “Reps were respectful, professional and very informative.” (05/01/2015)

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