Emily L. from Roseburg called us today. We had been out to her home to repair her furnace. She wanted us to know how extremely pleased she was with Kirk (Service Technician), Amanda and Lou (Service Department). She said that Amanda and Lou were both so “polite” and “prompt” and concerned for her situation. She said that Kirk was so “professional” and “efficient”, that he was thoughtful of her home and explained the problem to her and the part that was needed. She wanted us to know she really appreciates our company. Thank you Emily for taking the time to call us and the high praise! And thank you Kirk, Amanda and Lou for doing such a great job! (03/05/2015)

We had a call from H. Davis on the coast complimenting our Service Technician, Paul, for the wonderful job he did repairing their oil furnace. We appreciate it very much when Clients take the time to call in and let us know how we are doing. And thank you for a job well done Paul! (03/04/2015)

D. Oelke of North Bend reported us on Angie’s List. They said:
Description Of Work: “New heat pump installed, repair another heat pump.”
Would they hire us again? “Yes” (02/23/2015)

R. Danielson of Coos Bay rated us “Overall A” on Angie’s List and said:
Description Of Work: “Replaced circuit board, checked heat pump and thermostat. Very professional and a very fair price. Actually had the part with him, I figured they would have to go back, get the part and my expense would go up.”
Would they hire us again? “Yes” (02/23/2015)

R. Turi of North Bend reported us on Angie’s List. Here is what they had to say:
Description Of Work: “Installed heat pump system at new home construction.”
Member Comments: “Did a great job, very professional, the system works great.” (02/16/2015)

J.  Sirnio of Eugene rated us “Overall A” on Angie’s List and said:
Description Of Work: “Installed ductless heat [pump].”
Member Comments: “Timely excellent service.” (02/16/2015)

S. Veach of Reedsport sent in their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories. (02/09/2015)

C. Jones of Rosburg reported us on Angie’s List. Here is what they had to say:
Description Of Work: “Ductless heat pump installation.”
Member Comments: “Quick to respond to need of air conditioning. Got the job done quickly and everything went smoothly.”
Would they hire us again? “Yes” (02/09/2015)

G. Forber of Roseburg rated us “Overall A” on Angie’s List and said:
Description Of Work: “Replace HVAC”
Would they hire us again? “Yes” (02/09/2015)

J. Fedler of North Bend rated us on Angie’s List. Here is what they said:
Description Of Work: “Install heating system in new house.”
Member Comments: “Professional service, very reliable and pleasant to work with.”
Would they hire us again? “Yes” (02/09/2015)

D. Husak of Roseburg rated us “Overall A” on Angie’s List and said this:
Description Of Work: “New electric furnace, new heat pump by carrier … furnace is quiet and uses less power than old one.”
Member Comments: They do a good job.  No problems with the workers.”
Would they hire us again? “Yes” (02/09/2015)

D. Oelke of North Bend mailed in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (02/05/2015)

L. Maxam of Roseburg sen in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories with the added note “Great!” (02/05/2015)

S. Sumstine came into our Coquille office to let us know his new system that we installed for him is saving him money on his utility bill and he no longer has to use his pellet stove. He also wanted to compliment Anthony, our Service Tech, for the great job he did helping set up his thermostat to run the system at peak efficiency. Thank you S. Sumstine for taking the time to stop by and let us know. We appreciate you taking the time to do that! And great job Anthony!(02/04/2015)

F. and C. Teutsch of Sutherlin returned their Customer Satisfaction Survey to us today and rated us “Excellent” in all seven categories and added the note “Excellent service.” (02/03/2015)

R. and T. Turi of North Bend returned their Customer Satisfaction Survey to us today. They rated us “Excellent” in all seven categories. (02/02/2015)

L. Soper of Bandon rated us on Angie’s List and said the following:
Description Of Work: 2 new heat pumps to replace old ones.”
Member Comments: “All was good and employees pleasant to work with.”
Would they hire us again? “Yes” (02/02/2015)

M.L. Schock of Roseburg rated us on Angie’s List. Here is what they had to say:
Description Of Work: “A new gas furnace and air conditioner were installed to replace the old ones.”
Member Comments: “Overall, it was a very positive experience.”
Would they hire is again? “Yes” (02/02/2015)

L. Cornett of Roseburg rated us “Overall A” on Angie’s List and went on to say:
Description Of Work: “Installed ductless heat & A/C”
Member Comments: “James & James were great. The electrician was a problem but James came back & finished. He deserves a raise or something special for the extra time he put in & stayed past quitting time!”
Would they hire us again? “Yes” (02/02/2015)

Coos County rated us on Angie’s List. Here is what was said:
Description Of Work: “Removed old electric air heater replaced with new ductless heater/air conditioner.”
Member Comments: “Good experience”
Would they hire us again? “Yes” (02/02/2015)

W. Plikat of Camas Valley rated us on Angie’s List and had this to say:
Description Of Work: “Installed new heat pump and filters.”
Member Comments: “The crew from Pacific Air Comfort did an awesome job from start to finish and kept everything clean while doing so. Would highly recommend them to anyone.”
Would they hire us again? “Yes” (02/02/2015)

A. Norton of Dexter rated us on Angie’s List. Here is what they said:
Description Of Work: “Installation of a ductless heat pump system in single family home.”
Member Comments: “Pacific Air Comfort was extremely professional from the estimate to the installation to the follow-up.  Every employee was on time, courteous, and respectful of our property.  The service was reasonably priced and Kevin [Sales] helped with all paper work including applying for a loan, rebates, and tax credits.  A job well done!”
Would they hire us again? “Yes” (02/02/2015)

R. Nelson of Myrtle Creek rated us “Overall A” on Angie’s List and Said the following:
Description Of Work: “Installed new furnace and heat pump, reconnecting existing thermostat.”
Member Comments: “They were all on time, professional, and explained well what was happening.”
Would they hire us again? “Yes” (02/02/2015)

C. Jeppesen of Eugene recently rated us on Angie’s List. Here is their rating:
Description Of Work: “Maintenance on heating/cooling system.”
Member Comments: “Service person was right on time. Removed shoes to [protect] carpet. Unit 19-20 years old, but service man said it is in good shape.”
Would they hire us again? “Yes” (02/02/2015)

A. Carlson of Langlois returned their Customer Satisfaction Survey to us today. They rated us “Excellent” in all seven categories and said “I am real happy with everything. The furnace and heat pump are working just fine.” (01/30/2015)

We received a Customer Response Survey today from  J. and W. Sirnio in Eugene. They rated us “Excellent” in all seven categories and went on to say “Kevin (Sales) has provided timely, excellent service.” (01/27/2015)

 

Share →