We had a call recently at our Roseburg office from a Client who just had us out to do some service work on their equipment. They called to let us know that Kirk and Steve (Service Techs) “Did an awesome job.” We are  glad to hear you’re happy with us and thank you for taking the time to call and let us know! (01/20/2015)

We just had a call at our Springfield office from J. Hine.  They wanted to call to let us know that, Paul (Service Tech) just left their home after performing a maintenance and wanted us to know how thorough Paul was. He said that he followed Paul around while he was there and that’s how he knows this. We are glad you are happy with our service J. Hine and appreciate your taking the time to call us. Great job Paul! (1/14/2015)

S. and L. Gross of North Bend mailed in their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories. (1/5/2015)

L. Cornett of Roseburg sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and went on to say “James Jobe (Install) was very helpful and explained how to use the equipment. Thanks James! Thanks to all, was [an] easy and nice job:)” (12/29/2014)

M. Saylor of Roseburg sent us their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (12/29/2014)

G. Combs of Myrtle Point had us out to do some work at their rental recently. We received a note from them saying “I was told by my tenant that the work was very good and that all should be treated this way.” (12/23/2014)

R. Andrews of Eugene utilized our Customer Satisfaction Survey on our website today. They rated us “Good” in one category and “Excellent” in six categories. (12/22/2014)

S. Barker of Winchester rated us “Overall A” on Angie’s List and went on to say:
Description Of Work: “These are the best people in the world.. I called about my gas heater and had an appointment later that week. 10 minutes later she calls back asking if I’m available today; the repairman showed up 10 minutes early, with tools, a work order, and such politeness. He looked at my heater showing me what was wrong, how to prevent it, and put me on a maintenance schedule. These people will do all the work on my heaters from hereafter. Thanks Pacific Air and Angie’s.”
Would they hire us again? “Yes” (12/22/2014)

E. and N. Pahl of Roseburg mailed us their Customer Satisfaction Survey. They rated us “Good” in one category and “Excellent” in six categories. They then said “Very friendly guys and they seem to know what they are doing all the time.” We have the best Installers out there. Great job guys! (12/22/2014)

J. Reslock of Myrtle Point sent us their Customer Satisfaction Survey. They rated us “Good” in two categories and “Excellent” in five categories with a note saying “They were very helpful, did a great job under bad circumstances.” Unfortunately the Reslocks experienced a flood in their crawl area so working conditions were not ideal but the crew worked through it. Great job Chris! (12/22/2014)

Pacific View Senior Living in Bandon returned their Customer Satisfaction Survey to us. They rated us “Good” in one category and “Excellent” in six. They also said “Great job!”(12/19/2014)

M. L. Schock of Roseburg sent their Customer Satisfaction Survey back. They rated us “Good” plus in one category and “Excellent” in five categories and “Excellent!” when asked “Did we meet your expectations?”. (12/19/2014)

I. and M. Hampton of Coquille mailed in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (12/15/2014)

C. Meddings of Eugene used our online Customer Satisfaction Survey. They rated us “Excellent” in all seven categories. (12/15/2014)

T. Pickens of Eugene sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (12/11/2014)

P. and D. Russo of Coos Bay sent us a wonderful Christmas card/ thank you today. They said “What can we say? Thank you! for the help and trust in repairing and discounting the bill on our furnace. Here in Coquille Carol (Office) and Dan (Technician) treated us like family! Great experience due to a great crew!!” Mr. Russo is a Veteran who is having a bit of a tough time right now and we were only too happy to help out however we could. Paying it forward is a good  thing! (12/9/2014)

O. and J. Johnson of Sutherlin mailed in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories. (12/9/2014)

C. Simons of Yoncalla returned their Customer Satisfaction Survey and rated us “Excellent” in all seven categories and added ” I was extremely pleased with your service and your price. I enjoyed doing business with you.” (12/8/2014)

A. Peters of Myrtle Point sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (12/8/2014)

M. and S. Skrip of Roseburg rated us “Good” (2) “Excellent” (5) on their Customer Satisfaction Survey. (12/8/2014)

C. Linderman of Myrtle Point sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and said “Everyone did a great job from sales, office manager/ receptionist and Installers/ Technicians.” (12/3/2014)

G. and H. Bridgens of Cottage Grove Sent back their Customer Satisfaction survey. They rated us “Excellent” in all seven categories. (12/3/2014)

C. and C. Barron of Roseburg mailed in their Customer satisfaction Survey. They rated us “Excellent” in all seven categories. (11/26/2014)

J. Clemons of Coquille returned their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories. (11/25/2014)

C. Carlson of Roseburg returned their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories. (11/25/2014)

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