J. Clemons of Coquille sent back their Customer Satisfaction Survey. They  rated us “Excellent” in five categories and “Good” in two. They then added “We found the guys (Don, Anthony and Chris) thorough, cooperative, friendly and very professional. Very pleased with their work … Their consideration and efficient service was excellent. We have not been treated any better ever. Love our new heating and AC. Thank you so much.” Thank you for the compliments and great job Sales and Install! (11/24/14)

G. and A. Blackwell of North Bend sent in their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories and said “Dan and Chris very professional. Thanks to Don we were able to make a good decision.” (11/24/14)

L. Fettig of Coquille mailed in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and went on to say “Just overall – extremely pleased. Very fun and professional.” (11/20/2014)

R. Cook of Coos Bay recently rated us on Angie’s List. Here is what they had to say:
Description Of Work: “Removed oil furnace and installed gas furnace.”
Member Comments: “It went well.  Good follow through.”
Would they hire us again? “Yes” (11/19/2014)

W. and D. Plikat of Camas Valley returned their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories and said “Awesome job! Thanks again.” (11/19/2014)A. Schroeder of Roseburg returned their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (11/18/2014)

J. Weatherbee of Roseburg sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They also said “Misty and Kim did a great job!”(11/18/14)

T. Rahm of Creswell returned their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and went on to say: ” Great crew. Professional and considerate. A challenging install on an A-frame and they didn’t look for shortcuts.” We have the best Installers out there! They are always up for a challenge and strive to do their best. Great job Install!! (11/14/2014)

A. Humbert of North Bend sent us their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and said: “Don [Sales] was wonderful, polite, and explained the entire process. I am so glad that we chose you. You all were very dependable. Thank you so much.” Thank you so much for the high praise! And great job Don and Install. (11/14/2014)

Coos County Logging Museum returned their Customer Satisfaction Survey to us today. They rated us “Excellent” in all seven categories. (11/14/2014)

G. Lambert/ C. Matthews of Roseburg returned their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories and added: “Kim Wing [Sales] did a very detailed analysis and estimate. Installers James and James were diligent in overcoming technical challenges of retrofit.” Thank you for the feedback ! We are pleased that you are happy with our performance and hope you are enjoying your new system. Great job Install and Sales! (11/12/2014)

E. Gottfried of Roseburg sent an email to us today. They recently had a new system installed Here is what they had to say: “Thank you for your help with getting our new system picked out and installed . I wanted to let you know that James and James, the Installers, worked hard to get things installed the way we wanted them and were very patient and courteous answering our questions. Brad was also very friendly and helpful, and spent a lot of time making sure things were set up right for us. We also appreciated Kim’s help adjusting the system and explaining which settings we should use to make the system work effectively.” Thank you Gottfrieds for taking the time to email us. We are pleased that working with us was a good experience and hope you are enjoying your new system! Great job Install, Service and Sales!! (11/3/2014)

C. Freuen of Eugene returned their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. They then said “Very courteous and professional”. (11/3/2014)

B. and P. Houser of Albany sent in their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (11/3/2014)

A. Norton of Dexter sent in their Customer Satisfaction Survey via our website today. They rated us “Excellent” in all seven categories and said “Pacific Air Comfort provided professional service through the entire process of our ductless heat pump installation. Kevin [Sales] was very helpful with the estimate, scheduling, and getting all paperwork filled out for loans, incentives, and tax credits. The installation staff was also very professional, prompt, courteous, and respectful of our property. This was a job well done, and we will definitely recommend PAC to others!” Thank you Nortons for the high praise and fantastic job Kevin and Install!! (10/29/2014)

J. and S. Armstrong of Myrtle Point rated us “Excellent” in all seven categories on their  Customer Satisfaction Survey and said “All were very nice to do business with.” (10/29/2014)

D. Lee of Roseburg sent in their Customer Satisfaction Survey. They rated “Excellent” in five of the seven categories. When we asked, Did we meet expectations?, rather than simply checking off Excellent they said “More than” and when asked Did we provide friendly efficient service?, rather than simply checking off Excellent they said “Very much”. They went on to say in the notes “Jay [Sales] very pleasant and well informed young service man-“. Thank you Lee’s for taking the time to fill out the survey and great job Jay!! (10/28/2014)

D. Owen of Roseburg rated us “Overall A” on Angie’s List and said the following:
Description Of Work: “Installed hybrid heat system – gas furnace & heat pump.”
Member Comments: “Went very well and timely.”
Would they hire us again? “Yes” (1o/27/2014)

L. George of Cottage Grove rated us on Angie’s List. He gave us an “Overall A” and went on to say:
Description of Work: “It was a great experience with Pacific Air Comfort starting with Kevin, who sold the system to us, and continuing with Steve, the Installation Manager and his guys: Ron, Mike, and several more. Kevin made numerous trips to our home and provided us with several options to be sure we got a system that met our needs and budget. There was a good deal of duct work to do and we opted for the top of the line Carrier Infinity Greenspeed heat pump system with three zones, and that is why the price was so high. There were some surprises as they got into the work, but they handled each one with ease. There were a couple of things that didn’t work quite right initially, but they were persistent in solving the problems and we are now enjoying a wonderful new heat pump system that is so quiet we never know that it is on. The system is very smart and we can communicate with it through computers and smart phones (I can change the system settings from my easy chair). It lets us know the system status and even tells us how much energy we have used and how much it cost! The heating efficiency for our system is 12.5 HSPF, which is the highest for any air source heat pump and is on a par with ground source heat pumps. We looked into ground source heat pumps, but they require so much digging and piping and cost so much more that it didn’t make sense, especially since the efficiency is virtually the same. Overall a great experience from a great bunch of guys. I would highly recommend Pacific Air Comfort to anyone who is looking for a HVAC contractor that knows what they are doing and cares for their customers.” Thank you Georges for taking the time to rate us on Angie’s List and for the comments! We are glad to hear that your new system is meeting your expectations and we are happy to hear that our people took good care of you. We strive to be the best at Customer Service! Thank you Kevin, Steve, Mike, Ron and crew for doing a great job! Kudos!!(10/24/2014)

The Georges went above and beyond as they also completed a Customer Satisfaction Survey that we provide. They rated us “Excellent” in all seven categories and added this note: “If you are an Angie’s List member you may have seen my review there (A+). If you’re not already a member you should sign up so you can find companies like Pacific Air Comfort. They met all of our needs, even some we didn’t know about…” (10/24/2014)

D. Loveall of Springfield rated us “Excellent” in all seven categories on their Customer Response Survey and added the following note: “Kevin Usher [Sales] was most professional and thorough! Thank you!” You are very welcome D. Loveall and great job Kevin! (10/24/2014)

H. Mohrdieck of Myrtle Creek sent their Customer Satisfaction Survey back to us. They rated us “Excellent” in all seven categories. (10/24/2014)

J. Shearer of Roseburg recently had us to their rental property to replace the system in the some. They returned their Customer Satisfaction survey to us today and rated us “Excellent” in all applicable categories. (1o/24/2014)

B. and J. Rugh of Coos Bay returned their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories and went on to say: “Both Anthony the fellow who came and checked out the site and Hank the fellow in charge of the installation were thorough and efficient and friendly.” (10/21/2014)

R. and M. Barr of North Bend sent in their Customer Satisfaction Survey today . They rated us “Excellent” in all seven categories. (10/21/2014)

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