M. Balke of Coquille returned their Customer Satisfaction Survey to us today and rated us “Excellent” in all seven categories. (10/20/2014)

S. and P. Dalton of Coos Bay sent us their Customer Satisfaction Survey and rated us “Excellent” in all applicable categories. They added “Everyone was very informative and helpful.” (10/17/2014)

R. and O. Nelson of Myrtle Creek mailed in their Customer Response Survey and rated us “Excellent” in all seven categories. They went on to say “These gentlemen were very easy to work with and provided good information when needed.” (10/16/2014)

L. Streeter of Charleston rated us on Angie’s List. Here is what they said:
Description Of Work: “We had a natural gas furnace installed in our basement.”
Member Comments: “Perfect. .. Young men were polite efficient and worked steady and hard.” (10/13/2014)

R. Cook of Coos Bay returned their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories. (10/13/2014)

B. Macpogall of Veneta recently had us out to their house to perform a maintenance on their system and had this to say about us on Angie’s List:
Description Of Work: “Yearly maintenance of heating and cooling system.”
Member Comments: “Dustin the maintenance man, was exactly on time, was courteous and explained what he was doing, would recommend pacific air comfort anytime.” (10/13/2014)

T. Diaghilev of Eugene sent in a note to us today. They said “Thank you for your services, you are a great company.” Thank you for taking the time to write to us. We always appreciate feedback. (10/09/2014)

C. Shaw of Eugene returned their Customer Satisfaction Survey and rated us “Excellent”(6) and “Good”(1). They went on to say “Everything was great! The only thing that we would have wanted done differently was how they ran the refrigerant line. Kevin [Sales] was amazing and a pleasure to work with!” (10/06/2014)

E. and D. Schattenkerk of Tenmile rated us on Angie’s List. Here are their comments:
Description Of Work: “Wiring installed, unit installed, all mess removed. I was impressed with this company.”
Member Comments: “The installer was competent and efficient as was the electrician. The salesman was not pushy. I would deal with them again.”
Would they hire us again? “Yes”. (10/06/2014)

C. and G. Clymer of Lakeside rated us “Overall A” on Angie’s List and said:
Description Of Work: “Installed central heating and air system”
Would they hire us again? “Yes”. (10/06/2014)

D. and W. Owen of Roseburg rated us “Excellent” in all seven categories on their Customer Satisfaction Survey. (10/03/2014)

R. and L. Poecker of Bandon returned their Customer Satisfaction Survey to us today. They rated us “Excellent” in all seven categories. (10/02/2014)

R. and K. Pearson of Coos Bay returned their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories. (10/01/2014)

C. Zanni of Coquille rated us “Overall A” on Angie’s List and said this:
Description Of Work: “Heat pump install.”
Member Comments: “Good explanation of product explanation of recommended equipment and basis for recommendation quick and prompt install.”
Would they hire us again? “Yes”. (09/29/2014)

K. Zahner of Eugene rated us on Angie’s List and said the following:
Description Of Work: “Replaced H/AC unit.”
Member Comments: “They gave us an estimate and a time for work to be performed.  Work was done when they said it would be and the estimate was right on!”
Would they hire us again? “Yes”. (09/29/2014)

D. Blanchard of Myrtle Creek rated us “Overall A” on Angie’s List. We were recently at their home to add air conditioning to their system. When asked if they would hire us again, they said “Yes”. (09/29/2014)

D. Coulombe of Eugene rated us on Angie’s List. Here are their comments:
Description Of Work: “Removed old HVAC unit and replaced with new gas and AC unit.”
Member Comments: “I was very happy with the quality of workmanship.”
Would they hire us again? “Yes” (09/29/2014)

M. Tiller of Pleasant Hill emailed us their Customer Satisfaction Survey. They rated us “Excellent”(5) and “Good”(2) and went on to say “We are satisfied with the overall process. Very satisfied with the people we worked with, especially Kevin [Sales]”. M. Tiller also took the time to rated us on Angie’s List. Here is what they had to say:
Description Of Work: “Installed gas furnace and electric air conditioner.”
Member Comments: “Everything went according to plan.  The only wait that was longer than expected was a wait for the gas company to do their part but this was not a problem since we installed in summer and had no real need for the furnace.  All in all we were satisfied with the installation and all the people we worked with were excellent, especially Kevin Usher.”
Would they hire us again? “Yes”
Thank you Tiller’s for the feedback and great job Kevin! (09/29/2014)

M. Brown-Mast of Myrtle Point rated us “Excellent” in all seven categories on their Customer Satisfaction Survey. (09/29/2014)

L. Streeter of Coos bay returned their Customer Satisfaction report to us. They rated us “Excellent” in all seven categories. (09/22/2014)

KGRV of Winston returned their Customer Satisfaction Survey to us today. They rated us “Excellent” in all seven categories. (09/22/2014)

L. and P. Buckmaster of Myrtle Creek gave us an “Overall A” on Angie’s List and had this to say:
Description Of Work: “New heat pump, new coolant lines, and new cond. drain line. Charge lines, start-up of system.”
Member Comments: “The 2 installers were here early, did a great & clean job & did everything I expected & more.”
Would they hire us again? “Yes” (09/22/2014)

SelecTemp of Roseburg rated us on Angie’s List. Here is what they had to say.
Description Of Work: “Rerouted HVAC system to accommodate office properly.”
Member Comments: “Good, Came in did the work, cleaned up after project and left.”
Would they hire us again? “Yes” (09/22/2014)

M. Temple of Eugene rated us on Angie’s List and gave us an “Overall A”. They added the following:
Description Of Work: “We took advantage of a Ruud Air Conditioner and Furnace deal with Pacific Air Comfort. Upgraded to a 95% furnace and 13 SEER 2 ton A/C Outdoor Unit. Replacing our 1987 edition Lennox model, which was still working, we just were being proactive and had the ability to buy now.”
Member Comments: “Kevin Usher was the sales and estimate agent, excellent professionalism, clean-cut and personable. He explained in the first visit, he wanted to be a resource for questions and not just another person to sell you the latest and greatest!  He stuck to this the whole way through the process. We reviewed 5 other large and small HVAC contractors, the demeanor of Kevin, the pricing and the equipment value is what made us choose them over the others.  We chose September 15th to have the unit installed Kevin showed up a few minutes early to make sure the installers got going alright, Curtis and Ron were both friendly, professional and worked their behinds off getting me back up and running by 4:30 pm, after their 7:30 am start time. The guys made suggestions for future venting with the bathroom fans and kitchen exhaust in my attic, which I have already scheduled them to come back for.  Curtis and Ron thought out their job well, made very little mess and cleaned it all up before they left for the day. Overall an excellent experience and I look forward to having them back to perform the annual maintenance on the two units we purchased.”
Would they hire us again? “Yes” (09/22/2014)

K. Tower of Eugene rated us on Angie’s List giving us and “Overall A” and reported the following:
Description Of Work: “Repaired my off brand mini split heat pump.”
Member Comments: “It went very well. Had another guy in from a different outfit who was there all of 15 minutes and told me he did not like to work on anything he did not install. For very little help he charged me 90 bucks for showing up. I’ll never have that outfit back, from now on I’ll call Pacific Air when I need help with my mini splits.”
Would they hire us again? “Yes” (09/22/2014)

J. and M. Ruffer of Roseburg rated us “Excellent” in all seven categories and added “Always excellent service.” (09/17/2014)

E. and D. Schattenkerk of Tenmile sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and said “I would deal with this company again.” (09/16/2014)

J. Peterson of Oakland had this to say to us on Angie’s List:
Description Of Work: “A full replacement of a heat pump and duct system with a follow-up and all testing.
Member Comments: “For the replacement of the heat pump, the workers were on time both days and were friendly, courteous, willing to answer any questions and were willing to work around any needs we had.  They put up with our many pets and cleaned up and took all of their old materials.  They were not to chatty but were very polite.”
Would they hire us again? “Yes” (09/15/2014)

K. Wetherell of Roseburg had this to say about us on Angie’s List:
Description Of Work: “New furnace and heat pump.”
Member Comments: “Took a month to get the system put in.”
Would they hire us again? “Yes” (09/15/2014)

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