N.Torres of Springfield returned their Customer Satisfaction Survey via our website rated us “Excellent” in all seven categories and added “Very good job everybody. Thanks again.”

N. Torres also took the time to rate us on Angie’s List. Here is what they said:
Description Of Work:  “Installed ac and natural gas heat unit.”
Member Comments: “I asked Kevin for an estimate to install new heat and ac unit. He give me a fair estimate.and also told me about free ac unit with the purchase of new natural gas unit so we made the deal. So here I am . He did a good job installing and providing all the services so I’m happy.”
Would they hire us again? “Yes” (08/14/2014)

R. and M. Nichols of Winston sent back their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and added “All was very good…” (08/08/2014)

B. Richardson, one of our Coastal Clients, called into our Coquille office. They wanted us to know how happy they were with our service. We were able to get there same day, and they said that Anthony (Service Tech) did a great job explaining how he was able to identify the problem and took care of everything. Thank you for the compliment and great job Anthony! (08/06/2014)

B. Jefferson of Roseburg called to say thank you for our follow-up call and to let us know that he learned more about his HVAC system from our staff in a half hour of talking to us than he had ever learned in all the years talking with other companies. He specifically mentioned and thanked Brad (Service Tech) and Kim (Sales). He was so pleased with us and how we improved his system that he is purchasing a three year Planned Service Agreement from us. Great job Brad and Kim!! (o8/06/2014)

We had a very nice surprise today. A Client in Pleasant Hill stopped by our Springfield office to pay Dustin (one of Service Technicians) a big compliment. The Client had been having trouble with his system. It was running but with a background in HVAC he knew something just wasn’t quite right. Dustin was out to perform an annual maintenance in July and found the TXV needed to be replaced. He did so but something still was not right. It was thought possibly the factory had sent a bad TXV but following his gut, Dustin tried a replacement piston which allowed him to prove the TXV was good. Finally with some additional troubleshooting and a call to Tech Support he got the system up and going correctly. The following Saturday, Dustin took it upon himself to go out to the Client’s on his own time to make sure the system was still running at 100%, testing pressures and readings. Our Client is very happy and feels that the system is running at its full potential now. He told our Springfield staff that Dustin is a great employee and an asset to the company. He went on to say Dustin’s overall customer service is excellent. The Client said in summary we “did a hell of a job!”. A big thank you to our Client for taking the time to stop by the office and tell us all this and a huge thank you to Dustin for a great job!(08/05/2014)

We received a phone call from a Client in Roseburg saying they wanted to let us know what an awesome job  Shawn C. and Steve B. [Install] did with the install of their new system. They told us that Shawn and Steve were polite, courteous and patient and that they took the time to explain everything to them. Thank you for taking the time to call us and great job Shawn and Steve!! (08/05/2014)

We received a Customer Satisfaction Survey today from J. Counsil of Roseburg. They rated us “Excellent” in all seven categories and added the following note: “Jay [Service/Sales] and the crew have done a wonderful job. Brad Crocker [Service] has always been the finest Serviceman most reliable, honest and efficient! Paul Hamilton [Service], on-site absolutely the best! The office, Misty, Amanda and everyone has just made our new purchase and install a pleasure.” Thank you J. Counsil for the high praise! and great job everyone!! (08/05/2014)

We just received three Customer Satisfaction Surveys in from three different Clients, D. Snell of Coquille, L. Hughes of Roseburg and E. and O. Davis of Glide. All rated us “Excellent” in all seven categories. (08/04/14)

C. Jones of Roseburg mailed in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories with a double “Excellent” for “Kept you adequately informed?” They added the following note at the bottom “[We] were very uncomfortable with the heat of the summer (babies couldn’t sleep, get comfortable or relax) and Don Keeton (Sales) got right on it and got our unit up and running within a week! Thank you to the crew who installed it and for making our house comfortable again.” Thank you Jones family for the compliments, great job Install and Don! (07/28/2014)

S. Smith of Coquille returned their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories and said “Great job. Everyone who was involved in the project was helpful, well-organized, and thoroughly professional. Much appreciated! Thanks.” That is what we like to hear! We strive to be “The pleasant alternative”. Thank you for the feedback and great job everyone! (o7/22/2014)

R. and G. Elliott of Winchester Bay sent in their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories and added this note: “Dave [Sales] and Carol [Office] were life savers. They went above and beyond for the job. It was a pleasure working with them.” Thank you Mr. and Mrs. Elliott for the compliments and great job Dave and Carol! (07/21/2014)

M. Nickel of Roseburg rated us “Overall A” on Angie’s List and said the following:
Description Of Work: “Install HVAC system”.
Member Comments: “With a few minor delays and missed communication the process went well overall. It was a 4 stage project and everyone performed as expected. Sales guy helped fill out all the rebate and tax forms.”
Would they hire us again? “Yes” (07/18/2014)

R. House of Scottsburg rated us on Angie’s List and had this to say:
Description Of Work: “Install ductless heat pump.”
Member Comments: “Went very well – took about 5 hours to complete.”
Would they hire us again? “Yes” (07/18/2014)

L. Beasley of Oakridge rated us on Angie’s List and had the following to say:
Description Of Work: “Service for air/heat pump.”
Member Comments: “Dustin was on time and was new to me, but performed an excellent overall service. I am so happy with his work.”
Would they hire us again? “Yes” (07/18/2014)

C. Johnson of Myrtle Point rated us on Angie’s List. Here is what they had to say:
Description Of Work: “Installed a ductless heat pump with three separate heads”
Member Comments: “They were very professional, did a great job, I would recommend them highly.”
Would they hire us again? “Yes” (07/18/2014)

W. O’Sullivan of Port Orford sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and added the following note: “They were on time. The service was good, quick and efficient. They cleaned up and they were really nice to have around.” They further commented “He [David Boom, Sales] did a good job.” Thank you W. O’Sullivan for the feedback, we are glad you are pleased with our service and great job Install and David! (07/19/2014)

This morning we had a call from D. and B. O’Neil of Roseburg. They just wanted us to know how much they love Brad C., one of our eleven amazing Service Technicians. He had been out to their house to work on their equipment. They added that he is always “so efficient” and a “pro”. Thank you O’Neils for taking the time to call us and great job Brad!! (07/08/2014)

M. Cooper of Springfield returned their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories and add a note saying “Very good! Love my new system. Thank you all!” (07/03/2014)

The  Community Co-op Vida Lea in Walterville rated us on Angie’s List. Here is what they had to report:
Description Of Work: “Install … heat pump and air handler with thermostat.”
Member Comments: “Workers were on time. keep a clean work area, provided friendly efficient service.”
Would they hire us again? “Yes” (06/30/2014)

M. Cooper of Springfield rated us on Angie’s List as well. Here is what they had to say:
Description Of Work: “Installed Heat Pump.”
Member Comments: “It was excellent service and they did everything and were very professional.  They contacted us and set everything up.  They installed and were very efficient!”
Would they hire us again? “Yes” (06/30/2014)

J. Yingst of Roseburg rated us on Angie’s List. They said the following:
Description Of Work: “Installed ductless air condition system.”
Member Comments: “Great.”
Would they hire us again? “Yes” (o6/30/2014)
R. Cribbins of Myrtle Point rated us on Angie’s list. Here is what they had to say:
Description Of Work: “Install a ductless Daikin heat pump.”
Member Comments: “Hank & helper arrived earlier than their appt & worked efficiently. Dave came out & checked on them and came back next day to make sure everything was ok.” (06/30/2014)
C. Johnson from Myrtle Point sent in their Customer Satisfaction Survey today. They rated us “Excellent” in all seven categories and went on to say “Great job. Everyone was very professional and did a great job.” (06/30/2014)
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