We had a call from on of our Clients in the Eugene-Springfield area. Our newest Service Technician, Dustin, had been out to their house to perform a maintenance on their HVAC system. They wanted us to know that he was very knowledgeable and one of the nicest young men they had met. They added that we were lucky to have him! Great job Dustin! (06/24/2014)

R. Cribbins of Myrtle Point returned their Customer Satisfaction Survey to us today and rated us “Excellent” in all seven categories. (o6/20/2014)

J. Christiansen of Coquille rated us “Overall A” on Angie’s List and said the following:
Description Of Work: “Had oil furnace removed and new gas furnace installed (with ducting). Also prepared house for future gas appliances.”
Member Comments: “Hank and assistant arrived early. Never talked. Kept nose to grindstone. Cleaned up every small mess. Explained in detail how everything operated. Did several checks of duds, flows, and left us happy.”
Would they hire us again? “Yes” (06/18/2014)

M. and K. Erickson of North Bend said the following about us on Angie’s List:
Description Of Work: “Installed ductless heat pump.”
Member Comments: “Everything went well; from contacting the salesperson to the purchase to installation.  We would recommend them, so first choice.  They were great.”
Would they hire us again? “Yes” (06/18/2014)

S. Katin of Eugene rated us “Overall A” on Angie’s List and had this to say about us:
Description Of Work: “Proposal for new air conditioner. They also do my annual service for the last ten years. They always work with you.”
Member Comments: “They worked hard to get me a good quote on a new one.”
Would they hire us again? “Yes” (06/18/2014)

J. and P. Yingst of Roseburg returned their Customer Satisfaction Survey to us. They rated us “Excellent” in all seven categories and simply said “Good job.” In the notes portion. (06/18/2014)

Cranberry Sweets in Coos Bay returned their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories. Thank you Cranberry Sweets and thank you too for some of the most incredible candies and treats out there! If you haven’t visited Cranberry Sweets, make sure you do!! (06/09/2014)

S. Holmen of Roseburg returned their Customer Satisfaction Survey today and rated us “Excellent” in all applicable categories. They then added “I’m very pleased with how everything turned out. Thank you all very much. Well done.” (05/30/2014)

S. Holmen, in addition to sending us their Customer Satisfaction Survey, was kind enough to take the time to rate us on Angie’s List as well giving us an “Overall A” and went on to say this:
Description Of Work: “Replaced heat pump, air handler, heat strip in place of old.”
Member Comments: “The job was performed in a professional manner. It was a full two days work and he did a great job.”
Would they hire us again?“Yes” (06/23/2014)

J. and B. Hodge of Port Orford returned their Customer Satisfaction Survey and rated us “Excellent” in all seven categories and went on to say “Very good experience.” (05/29/2014)

In addition to their Customer Satisfaction Survey, the Hodges also took the time to review us on Angie’s List:
Description Of Work: “Replaced heat pump at residence”.
Member Comments: “From sales to installation, they were professional, did a nice job with installation and explaining how everything worked.
Would they hire us again?“Yes” (06/23/2014)

J. and J. Christiansen of Coquille went all out on their Customer Satisfaction Survey! Rather than placing an X or check under the appropriate rating (ranging from Poor to Excellent) they wrote in a response to each question in the Excellent column. Here are the questions and their answers:
Did we meet your expectations? “Beyond our wildest dreams.”
Provide quality workmanship? “Definitely, most impressed.”
Kept you adequately informed? “We asked questions, they had all the answers.”
Performed all tasks in a timely fashion? “Actually done early.”
Provided drop cloths and clean work area? “Carried broom and dust pan with them.”
Provided friendly efficient service? “I love these people, they are GREAT.”
Explained how everything works? “Over and over, tested, explained, very efficient.”

At the bottom, they further commented saying: “Don is excellent, personable and knowable. Great sales person. Everything he told us came true. We feel very fortunate and grateful to have been able to work with such an excellent staff. Thank you Carol Glenn!” 
Thank you Christiansens for the wonderful review and great job Don, Carol and crews! (05/28/2014)

M. and K. Erickson of North Bend rated us “Excellent” in all seven categories on their Customer Satisfaction Survey. (05/28/2014)

R. Wirt of Coos Bay rated us “Excellent” in all seven categories on their Customer Satisfaction Survey. (05/28/2014)

R. Lincoln of Myrtle Creek rated us “Good” or “Excellent” in all applicable categories on their Customer Satisfaction Survey. (05/28/2014)

R. Hurley of Tenmile rated us “Excellent” in all seven categories on their Customer Satisfaction Survey. (05/28/2014)

J. Gamble of Bandon returned their Customer Satisfaction Survey and rated us “Good” in all applicable categories. (05/28/2014)

H. Fee of Roseburg returned their Customer Satisfaction Survey and rated us “Excellent” in all seven categories. (05/28/2014)

S. Hooper of North Bend returned his Customer Satisfaction Survey recently and rated us Excellent” in all seven categories and went on to say “Overall, six people were on the site over two days and provided everything promised. We were very impressed!” (05/28/2014)

The Coquille Valley Hospital staff was nice enough to take the time to rate us on Angie’s List and this is what they had to say:
Description Of Work: “Replaced commercial heat pump.”

Member Comments: “Excellent job! Well engineered. Excellent technicians.”
Would they hire us again? “Yes” (05/05/2014)

S. Fagerlie of Coquille rated us “Overall A” on Angie’s List and had this to say:
Description Of Work: “New heating and AC system installed.”
Member Comments: “Very professional installation, even if it was raining.”
Would they hire us again? “Yes” (04/28/2014)

K. Hickman of Springfield had this to say about us on Angie’s List:
Description Of Work: “Installed a multihead Daikin ductless system.”
Member Comments: “Kevin the salesman was very friendly and courteous. He arrived when he said he would and followed up during and after the installation. Recommend to all.”
Would they hire us again?“Yes” (04/28/2014)

G. Dickinson of Winston had this today about us on Angie’s List:
Description Of Work: “Replaced existing heat pump and related equipment.”
Member Comments:“Crew was on time, unit was installed in about 3 1/2 hours.”
Would they hire us again? “Yes” (04/28/2014)

B. Yalcin of Albany had this to say about us on Angie’s List:
Description Of Work: “Install central air.”
Member Comments: “Just fine, everything went great.”
Would they hire us again? “Yes” (04/28/2014)

F. and R. Roe of Coos Bay mailed their Customer Satisfaction Survey back to us. They rated us “Excellent” in all seven categories and went on to say “A+ on the job.” (04/23/2014)

D. Paulson of Roseburg rated us “Overall A” on Angie’s List and added:
Description Of Work: “Older heat pump failed. Pacific Air Comfort replaced heat pump and furnace.”
Member Comments: “We were traveling to see our children, so it was a great time for Pacific Air Comfort to come in and do the upgrade.”
Would they hire us again? “Yes” (04/21/2014)

J. Smith of Charleston rated us “Overall A” on Angie’s List and went on to say:
Description Of Work: “Removed rodent damaged HVAC duct work and replaced with new.” 
Member Comments: “Salesman arrived on time, crawled under the house crawl space. Took photographs of damage and prepared estimate. Installation crew was on time, courteous, and completed as promised.” Would they use us again? “Yes” (04/14/2014).

R. and K. Lehne of Roseburg rated us “Excellent” in all seven categories on their Customer Satisfaction Survey and went on to say “Kim did a great job of keeping us informed and teaching us how to use the new thermostat.” (o4/11/2014)

G. Dickinson of Winston returned their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories. (04/11/2014)

S. Fagerlie of Coquille sent in their Customer Satisfaction Survey. They rated us “Excellent” in all seven categories and said “Even though the rain was pouring – the installation proceeded as planned.” We have the best installers out there. No matter the weather conditions, they get out there and get the job done. Great job guys!! (04/08/2014)

We received a Customer Satisfaction Survey from Coquille Medical Center today. They rated us “Excellent” in all seven categories and said “Excellent Tech staff. Worked with me to figure out [the] best and most cost effective solution.” (04/07/2014)

 

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