This time of the year we get a lot of “no heat” calls. If you find yourself in that position, there are a few things you can do before calling us. First, check your thermostat and make sure that it is set to Heat Mode. Believe it or not we have had quite a few calls where the thermostat had been turned off or changed in some way by someone else in the house or had never been turned on to begin with. If the thermostat is on and is turned to heat mode, look to see if the thermostat shows AUX or EM meaning emergency heat.
Secondly, take a look at the breakers in your electrical panel. Tripped breakers or power black/ brown outs can cause a system to shut down or could damage the electronic components.
Finally, take a look at your filter. People forget about their filters which get clogged with dust, debris etc. to the point that they restrict airflow which in turn can cause damage to the equipment.
After having done the above, if your system is still not working or is now working but you have some concerns, please do not hesitate to call us. Our service department operates 24/ 7.
You may want to consider to getting a Planned Service Agreement (PSA) with us. With a PSA, your equipment is serviced annually decreasing the likelihood of breakdowns and if you do have a breakdown, all PSA Clients get preferential service. The Benefits of a Planned Service Agreement are:
-15% preferred service customer discount on all service work performed on equipment covered under the Planned Service Agreement.
-Preferential emergency service on equipment covered under planned service agreement with no additional overtime charge.
-No price increase during the term of the planned service agreement for annual maintenance.
-Protects your factory warranty by maintaining accurate service records.
-Extends the life of your heating and cooling equipment.
-Keeps equipment operating at peak efficiency.
-Planned Service can reduce breakdowns and costly repairs by spotting potential trouble early.
-Planned Service can help to lower your energy costs.
If you would like to learn more about our Planned Service Agreements, please contact us at one of our three locations and talk to our Service Department representative.